IT Service Management Manger_

IT Service Management Manager | Fully remote (Europe based) | Permanent | Up to €80k eur // gbp equivalent

The company:

• A well-funded, VC backed start-up with a clear mission
• A secure custodial wallet using Layer 2 infrastructure, for securing and trading digital assets
• A cross-chain protocol for asset managers and traders active in the digital asset markets
• Using Layer 2 infrastructure, investors can hold all their crypto assets securely in one place, with unlocked access to a wide range of liquidity venues and DeFi yield opportunities.

The role:

• Design and implement the ITSM processes and training strategy
• Lead technical implementation to ensure all requirement are met
• Maintain all policies and processes around Change, Incident and Problem Management
• Work with managed service provider and technical operational support of the ITSM tool
• Define requirements for service enhancements, testing, and new features
• Reporting of change/problem management, governance, analysis, and trends
• Drive adoption of a self-service request portal for end users
• Lead adoption of a Configuration Management Database (CMDB)

Requirements:

• 6yrs ITSM experience
• Web3 interest is a huge BONUS
• ITIL certification is a BONUS

• Knowledge of Change, Incident, Problem, Service request management is a MUST
• Knowledge of IT management is a MUST
• Strong English is a MUST

If you or someone you know are interested in this ITSM position, then apply today by sending over an updated copy of your CV.